1. How do I track my parcel?
You can track your parcel by entering your tracking number on our [Track Your Parcel] page. The tracking number is usually provided in your order confirmation email from the merchant.
2. Where do I find my tracking number?
Your tracking number is sent by the online store or merchant where you made your purchase. If you can’t find it, please check your order confirmation email or contact the merchant directly.
3. My tracking number isn’t working. What should I do?
Please double-check the number for any errors. If it still doesn’t work, it may take up to 24–48 hours for tracking updates to appear after the merchant ships your parcel. If the problem continues, feel free to contact us at contact@linearparcel.com
4. Why isn’t my parcel moving or updating?
Sometimes tracking updates are delayed due to customs checks, high shipping volumes, or carrier delays. This is normal. If your parcel hasn’t updated for more than 5 business days, contact the merchant or reach out to us for support.
5. How long will delivery take?
Delivery times vary depending on the merchant, carrier, and shipping option you selected at checkout. For estimated delivery times, please check directly with your merchant.
6. Can I change my delivery address after my parcel has shipped?
Once a parcel is in transit, address changes are usually not possible. Please contact your merchant or the carrier directly for assistance.
7. My parcel is delayed/lost. What should I do?
If your parcel is significantly delayed or missing, please contact the merchant first, as they are responsible for the shipment. You can also reach out to us at contact@linearparcel.com